Garner Plant Delivery FAQ's

Please see below for the answers to all your questions about your indoor plant delivery. We same day deliver a large range of small and big indoor potted plants throughout Melbourne. Your plant will come gift wrapped and same day delivery is available or on the day of your choosing when you check out online.

If any of your questions go unanswered please do visit our contact us page or send us an at info@garnerstore.com.au

 

YOUR PLANT DELIVERY

Where do you deliver?

We deliver indoor plants across most suburbs throughout Melbourne and it's outskirts. Plant delivery cost is calculated at checkout based on the postcode entered. If a delivery option is unavailable, unfortunately the location is out of our standard delivery zoning, however please do get in contact if you would like to discuss the possibility of a special plant gift delivery for your location.

 

Which days do you deliver?

We deliver plants 7 days a week! We like to ensure our customers can have a plant gift delivered to their loved ones any day of the week, so we are always open. Our delivery driver leaves after 11:00am and we ensure all deliveries are made by 6:00pm. For same day delivery place your plant order before 11am to unsure we can get it there on time. If you miss the cut off please get in touch with us and we will do our best to get your potted plant out to you. 

 

What is the deadline to order a same day plant delivery Melbourne?

We accept orders up until 11:00am on the day of delivery. If you are ordering your plant online after 11am we may still be able to facilitate your order on the same day depending on location. Please get in contact via phone or email to request a special same day plant delivery and we will try to make it possible.

Garner Plant Delivery Contact Us 

 

What will the delivery fee be for my order?

Our plant delivery fees vary dependant on location and start as low as $9.90. Delivery fees are calculated at checkout online based on the postcode entered and their distance from our base. If no shipping option comes up, the delivery address is unfortunately outside our zoning. However, drop us a line and we can do our best to try and make your plant delivery possible. 

 

How will my plant gift arrive?

Our plant gifts in ceramic plant pots are beautifully gift wrapped in black and white matte paper and dressed with black Garner ribbon. Our Boho basket planters are also dressed with ribbon and delivered with our stylish gift cards. Any Add-ons you’ve purchased will also be gift wrapped and matt black and delivered inside a dedicated grey fabric bag. With all plant gifts we add our complimentary Garner gift card with message to your recipient. Your plant gift will be handed to the recipient in person, or if they are unavailable your plant gift will be left in a safe place at the delivery address.

 

Does the recipient need to be home to receive the plant gift?

We do not require signature on plant delivery. We will attempt to hand the plant gift over in person however in many cases the recipient isn’t home. In this case we leave the plant gift in a safe place if we deem it is acceptable to do so. If the delivery address is a secure building and we cannot contact the recipient either by intercom or phone, and we cannot leave the gift safely, it will be returned to Garner. A re-delivery fee may apply.

 

Do you deliver to hospitals?

Yes, we do. Although we cannot guarantee personally handing over the delivery to the recipient, we will endeavour to leave it with the hospital reception or the ward with it clearly marked for the recipient. Please include the ward & bed number for deliver to ensure it makes it to the recipient. In line with current the COVID-19 situation some hospitals may refuse delivery. If this is the case we may need to issue a re-delivery fee for a second address. To avoid this please contact the hospital prior to placing your order to ensure they are accepting deliveries.

 

Can I choose a time slot for my delivery?

Garner offers plant delivery Monday-Sunday 11:00am – 6:00pm. Generally we cannot offer a preferred delivery time slot. If you know that your recipient will only be able to accept the delivery at a certain time on your delivery date, please let us know and we will do our best to deliver your plant at your preferred time.

  

What do I do if I provide incorrect delivery instructions?

We want to see your potted plants delivered to their recipients. The more notice you can give us the better. Please contact us via phone or email to make any changes. Changes to delivery address may incur an extra fee dependant on the location. Unfortunately if the plant gift is already out for delivery we may not be able make any changes to the delivery address on the same day. If an incorrect delivery address has been provided and as a result the delivery fails, a re-delivery fee may be applied. Re-delivery fees are calculated case by case dependant on location and desired re-delivery date. Unfortunately in this case, re-delivery wont be attempted until payment is made.

 

Where is my plant gift delivery?

Please be assured if you have selected a delivery date and received a confirmation email, your plant gift will be delivered on your chosen day. Once your indoor plant has been delivered you will receive a delivery confirmation from us. Be sure to check your junk mail if you have not received an expected delivery confirmation from us. 

 

Can I track my delivery or get a delivery estimate?

Unfortunately we do not offer plant delivery Melbourne tracking but once your potted plant is delivered you will receive a delivery confirmation. If you require a delivery ETA please give us a call us. We are unable to guarantee a delivery time but will endeavour to give you an estimate based on the day’s delivery route. We always endeavour to complete our plant deliveries by 6pm each day.

 

How do I know if the plant gift has been delivered?

You will receive a delivery confirmation email to confirm that your plant gift has been delivered. You may not receive a delivery confirmation immediately but please be assured you will receive it within a few hours of the completed delivery. Be sure to check your junk mail if you have not received an expected delivery confirmation from us. 

 

I received a notification to say my plant gift has been delivered but I don’t think it has.

It is unusual that this would happen. We want to see your potted plants delivered to their recipients. If you think that your plant has not been delivered to your recipient please reach out to us so we can check your order. If your recipient was not available to receive the plant gift we will be able to give you further information as to the exact location your plant was delivered. Please do check that the name and address are correct on your plant order confirmation. Our delivery driver takes a photograph to document delivery and in some cases this may help the recipient locate the order. 

 

My plant gift is late.

We pride ourselves on delivering your quality indoor plants efficiently every time and we do not like mistakes to be made. If there is ever any issue with your plant order not being delivered please do reach out to us so we can do everything we can to resolve this with you.

 

ORDERING YOUR INDOOR PLANT ONLINE

Problems using the website.

We endeavour to make our website as user friendly as possible, however, like all technology, sometimes things don’t always go to plan. As a first step we suggest checking your internet connection and triple check all the details you’ve entered are correct and that all fields are filled out. If you’re still having problems, we’re here to help! Please get in contact either via email or phone.

 

Product isn't adding to cart.

Unfortunately if the product you have chosen will not add to the cart, it is sold out or unavailable for other reasons. If there is a particular plant you are after that is sold out please contact us and we can let you know when your favourite plant or ceramic pot will be back in stock. 

 

I want to choose an add-on but it's not showing?

We have lots of wonderful botanical plant care and luxury items that you can add on to your plant order. Please see Add On's Page for our full range of extra products to make your gift delivery extra special. 

 

How do I add two of the same add-ons?

We love to hear that you want multiple plant add-ons! Simply increase the number in the quantity field and add to cart online. 

 

I just missed the order cut off, can I still get a delivery out for today?

Daily order cut off for same day plant delivery Melbourne is 11:00am Mon-Sun and our driver is ready and raring to go at 11:15am. If you would like to get in contact and request a special same day plant delivery please give us a call on 0435 677 428 and we will do our best to get your indoor plant out to you the same day. 

 

I want to arrange a bulk delivery of indoor plant gifts.

We’re happy to facilitate bulk and corporate plant orders. We would love to discuss the requirements of your plant order with you. We can tailor our indoor plant range and packages to suit your needs and delivery locations. Please email us at info@garnerstore.com.au and we can get started on your plant order. 

 

Why do some dates appear greyed out on the calendar?

Very rarely we take a short break. If you see dates unavailable on the calander during check out online it may be that we have closed on this date. Another reason may be that same day delivery is no longer available for that day as orders must be placed prior to 11am. 


My delivery address doesn’t come up as a shipping option?

We do our best to reach as far as we can across Melbourne and it’s outer suburbs. Shipping is calculated at the checkout based on the location and unfortunately if no shipping option comes up, the delivery address is outside our zoning and we are unable to facilitate that order. 

Please do get in contact if you would like to discuss the possibility of a special plant gift delivery for your location.

 

What special instructions should I provide?

If you believe the address is difficult to locate or unusual in anyway, the more information you can give us the better so we can ensure that your indoor plant can be delivered. We encourage you to leave a note in the notes section during check out that can help our driver locate the correct delivery location. 

For example, if the indoor plant delivery is for a business address please provide the name of the business and whether the gift should be left with reception, on a desk, a loading dock, stage door or concierge etc.

For secure residential addresses please ensure the recipient is home or expecting the plant delivery. Alternatively you can leave a note specifying a safe place to leave the plant gift.

Unfortunately if there is nowhere safe to leave the plant gift, it will be returned to our Garner base and re-delivery will likely be attempted the following day. Fees may apply.

 

Do you have greeting cards?

We offer a  complimentary gift card with all potted plant gift orders. Our gift cards beautifully compliment our gift wrapping. If no gift note is specified during check out we will write the recipients name, address and senders name on the Garner gift card. 

Applying coupon codes

If you have a discount or coupon code you’d like to use, you will be asked to enter it once you have made your way through the cart. If you have any problems using the code, please check the capitalisation, spaces and any dates, terms and conditions of your code or coupon. Unfortunately you can only use one discount code/coupon at a time and if you forget to use it at checkout we are unable to refund the difference retrospectively.

 

I didn’t get my order confirmation email

Please check your junk and spam folders as sometimes our emails end up there. There is also a chance of a slight delay dependant on email servers. If you still cannot see your order confirmation, you may have entered the wrong email address or spelling. If you have seen a confirmation order number presented at the end of checkout please be confident that we have received your order. Please feel free to give us a call to check on your order at any time.

 

How can I make changes to my order?

We want those potted plants delivered! We want you to give and/or receive the perfect plant gift so we’re happy to make changes. The more notice you can give us the better. Please contact us via phone or email to make changes. Changes to delivery address may incur an extra fee dependant on the location. Unfortunately if the order is already out for delivery we cannot make any changes. If an incorrect delivery address has been provided and as a result the delivery fails, a re-delivery fee may be applied. Re-delivery fees are calculated cases by case dependant on location and desired re-delivery date. Unfortunately in this case, re-delivery wont be attempted until payment is made.

 

How do I cancel my order?

You can cancel your order up until the day prior to your selected delivery date. Simply contact us via email or phone to do so and we will offer you a full refund. We cannot cancel your order if it has already been dispatched.

 

Can you send me a photo of the plant gift before you send it?

Unfortunately our team is busy preparing and delivering plant gifts so we are unable to facilitate this request. You can visit our website to find a number of pictures of our gift wrapping and product presentation on delivery.

 

GARNER INDOOR POTTED PLANTS

Are the plants delivered in a pot?

Yes! All our plants are delivered in the ceramic pot or planter basket you have selected. The plant and pot are then beautifully gift wrapped in our custom paper and ribbon with complimentary gift card.

 

What sizes of plant do you stock?

The sizes of our plants vary and are all indicated on the product page. Typically our size ranges are (measured diameter) 120mm, 170mm, 190mm & 240mm. The heights of each plant varies on the species. Please note that plants are all individual and we cannot guarantee they look exactly as the picture on the website however we ensure all of the plants we deliver are healthy, travel safely and arrive looking fabulous. 

 

What will the plant gift look like?

Due to the nature of plants being live all plants will vary slightly. That said the pictures of  your selected plant & pot on our website are  as you purchased it. Please note that plants are all individual and we cannot guarantee they look exactly as the picture on the website. You can visit our website to find a number of pictures of our gift wrapping and product presentation on delivery.

 

I don’t think the plant looks like the picture.

We are committed to delivering on quality every time. Please keep in mind that the individual nature of plants means that they are all slightly different and may not directly resemble the picture. Please be assured that we always deliver the pot, plant species & size that you have ordered. If we ever need to make a change because of stock unavailability, damage or other reasons, we will always contact you first.

 

Where do you get your plants from?

We source our plants from a number of wholesalers across Victoria.

 

How do I look after my new plant?

Please visit our care guide pages located in the footer of our website to learn about plant care and helping them thrive.

 

 

If you have any questions that have not already been answered, please contact us at info@garnerstore.com.au and we will endeavour to help!