FAQ's

Please see below for the answers to all your questions about plant delivery Melbourne, plants, ordering and our website. If any of your questions go unanswered please do not hesitate to contact us.

 

DELIVERY

Where do you deliver?

We offer indoor plant delivery across many suburbs throughout Melbourne and its out-skirts. Delivery is calculated at checkout based on the postcode entered. If a delivery option is unavailable, unfortunately the location is out of our reach and we are unable to facilitate the delivery. Please do get in contact if you would like to discuss the possibility of a special plant gift delivery for your location.

 

Which days do you deliver?

We offer plant delivery 7 days a week! Our driver leaves after 11:00am and we ensure all deliveries are made by 6:00pm.

 

What is the deadline to order a same day plant delivery Melbourne?

We accept orders up until 11:00am the day of delivery.  If you have missed the deadline, we may still be able to facilitate your order depending on location. Please get in contact via phone to request a special same day plant delivery and we will try to make it possible.

 

What will the delivery fee be for my order?

Our plant delivery fees start at $10.00 and vary dependant on location. Delivery fees are calculated at checkout based on the postcode entered and their distance from our base. Unfortunately if no shipping option comes up, the delivery address is outside our zoning and we are unable to facilitate that order.

 

How will my plant gift arrive?

Our plant gifts are carefully delivered by hand by a member of our team. Every item is beautifully gift wrapped in black and white matte paper with ribbon. An exception to this is our basket planters which are delivered with our stylish A6 gift cards, unwrapped. Any Add-ons you’ve purchased will also be gift wrapped and delivered inside a dedicated grey fabric bag. With all plant gifts we add our complimentary green & white message & address card. Your plant gift will be handed to the recipient in person, or left in a safe place at the delivery address.

 

Does the recipient need to be home to receive the plant gift?

We do not require signature on plant delivery. We will attempt to hand the plant gift over in person however in many cases the recipient isn’t home. In this case we leave the plant gift in a safe place if we deem it is acceptable to do so. If the delivery address is a secure building and we cannot contact the recipient either by intercom or phone, and we cannot leave the gift safely, it will be returned to Garner. A re-delivery fee may apply.

 

Do you deliver to hospitals?

Yes, we do. Although we cannot guarantee personally handing over the delivery to the recipient, we will endeavour to leave it with the hospital reception or the ward with it clearly marked for the recipient. Please include the ward & bed number for deliver to ensure it makes it to the recipient. In line with current the COVID-19 situation some hospitals may refuse delivery. If this is the case we may need to issue a re-delivery fee for a second address. To avoid this please contact the hospital prior to placing your order to ensure they are accepting deliveries.

 

Can I choose a time slot for my delivery?

Garner offers plant delivery Monday-Sunday 11:00am – 6:00pm. Generally we cannot offer a preferred delivery time slot. If you know that your recipient will only be able to accept the delivery at a certain time on your delivery date, please let us know. The drivers route changes day by day and for this reason deliveries are not made on a first ordered, first delivered basis, but are based on location.

  

What do I do if I provide incorrect delivery instructions?

We want to see your potted plants delivered. The more notice you can give us the better. Please contact us via phone or email to make changes. Changes to delivery address may incur an extra fee dependant on the location. Unfortunately if the plant gift is already out for delivery we cannot make any changes. If an incorrect delivery address has been provided and as a result the delivery fails, a re-delivery fee may be applied. Re-delivery fees are calculated case by case dependant on location and desired re-delivery date. Unfortunately in this case, re-delivery wont be attempted until payment is made.

 

Where is my plant gift delivery?

Please be assured if you have selected a delivery date and received a confirmation email, your plant gift will be delivered. Unfortunately we do not offer delivery tracking but once your plant gift is delivered you will receive a delivery confirmation.

 

Can I track my delivery or get a delivery estimate?

Unfortunately we do not offer plant delivery Melbourne tracking but once your gift is delivered you will receive a delivery confirmation. If you require a delivery ETA please give us a call. We are unable to guarantee a delivery time but might be able to give you an estimate based on the day’s delivery route. Please note this may not always be possible. We endeavour each day to get all deliveries completed by 6:00pm.

 

How do I know if the plant gift has been delivered?

You will receive a delivery confirmation email to confirm that your plant gift has been delivered. You may not receive a delivery confirmation immediately but please be assured you will receive it within a few hours of the completed delivery.

 

I received a notification to say my plant gift has been delivered but I don’t think it has.

It is unusual that this happens but you never know. Sometimes if the recipient hasn’t received the gift it is worth asking them to check their front porch, mail room, reception etc. Please also check that the name and address are correct. Our delivery driver takes a photograph to document delivery and in some cases this may help the recipient locate the order.

 

My plant gift is late.

We pride ourselves on delivering on quality and efficiency every time and hope mistakes aren’t made, but in rare cases they might. Please accept our apologies and know we will do everything we can to resolve this with you.

 

ORDERING & THE WEBSITE

Problems using the website.

We endeavour to make our website as user friendly as possible, however, like all technology, sometimes things don’t always go to plan. As a first step we suggest checking your internet connection and triple check all the details you’ve entered are correct and that all fields are filled out. If you’re still having problems, we’re here to help! Please get in contact either via email or phone.

 

Product isn't adding to cart.

Unfortunately if the product you have chosen will not add to the cart, it is sold out or unavailable for other reasons.

 

I want to choose an add-on but it's not showing?

On each product page add-ons are suggested in the footer. If you have something in mind that hasn’t appeared on your page, please see our ADD-ON page for all options.

 

How do I add two of the same add-ons?

We love to hear that you want multiple add-ons! Simply increase the number in the quantity field and add to cart.

 

I just missed the order cut off, can I still get a delivery out for today?

Daily order cut off for same day plant delivery Melbourne is 11:00am Mon-Sun and our driver is ready and raring to go at 11:15am. If you would like to get in contact and request a special same day plant delivery please give us a call on 0435 677 428 and we can see if it is possible.

 

I want to arrange a bulk delivery of gifts.

We’re happy to facilitate bulk and corporate orders. Just shoot us an email at info@garnerstore.com.au and we can get started on a quote.

 

Why do some dates appear greyed out on the calendar?

Sometimes we need a day off too. For this reason some dates may be unavailable for delivery and will be unable to be chosen on the calendar. Another reason may be that you’ve missed the cut off for that day (11:00am same day plant delivery).
At this stage we are also only accepting orders up to 60 days in advance. If you would like to make an order for further in the future we suggest you return to our website once your delivery date falls within 60 days.

 

What if my delivery address doesn’t come up as a shipping option?

We do our best to reach as far as we can across Melbourne and it’s outer suburbs. Shipping is calculated at the checkout based on the location and unfortunately if no shipping option comes up, the delivery address is outside our zoning and we are unable to facilitate that order. 

Please do get in contact if you would like to discuss the possibility of a special plant gift delivery for your location.

 

What special instructions should I provide?

If you believe the address is difficult to locate or unusual in anyway, the more information the better. We encourage you to leave a note in the notes section that can help our driver locate the correct delivery location. 

For example, if the indoor plant delivery is for a business address please provide the name of the business and whether the gift should be left with reception, on a desk, a loading dock, stage door or concierge etc.

 For secure residential addresses please ensure the recipient is home or expecting the plant delivery. Alternatively you can leave a note specifying a safe place to leave the plant gift.

Unfortunately if there is nowhere safe to leave the plant gift, it will be returned to our Garner base and re-delivery will likely be attempted the following day. Fees may apply.

 

Do you have greeting cards?

With all plant gift orders we add our complimentary double sided green & white message & address card.

 

Applying coupon codes

If you’ve got a discount or coupon code you’d like to use, you will be asked to enter it once you have made your way through the cart. If you have any problems using the code, please check the capitalisation, spaces and any dates, terms and conditions of your code or coupon. Unfortunately you can only use one discount code/coupon at a time and if you forget to use it at checkout we are unable to refund the difference retrospectively.

 

I didn’t get my order confirmation email

Please check your junk and spam folders as sometimes our emails end up there. There is also a chance of a slight delay dependant on email servers. If you still cannot see your order confirmation, you may have entered the wrong email address or spelling. If you have seen a confirmation order number presented at the end of checkout please be confident that we have received your order. If you would like to give us a call to check, please do so.

 

How can I make changes to my order?

We want those potted plants delivered! We want you to give and/or receive the perfect plant gift so we’re happy to make changes. The more notice you can give us the better. Please contact us via phone or email to make changes. Changes to delivery address may incur an extra fee dependant on the location. Unfortunately if the order is already out for delivery we cannot make any changes. If an incorrect delivery address has been provided and as a result the delivery fails, a re-delivery fee may be applied. Re-delivery fees are calculated cases by case dependant on location and desired re-delivery date. Unfortunately in this case, re-delivery wont be attempted until payment is made.

 

How do I cancel my order?

You can cancel your order up until the day prior to your selected delivery date. Simply contact us via email or phone to do so and we will offer you a full refund. We cannot cancel your order if it has already been dispatched.

 

Can you send me a photo of the plant gift before you send it?

Unfortunately our team is busy preparing and delivering plant gifts so we are unable to facilitate this request. You can visit our website to find a number of pictures of our gift wrapping and product presentation on delivery.

 

PLANTS

 

Are the plants delivered in a pot?

Yes! All our plants are delivered in the pot you have selected and vise versa. The plant and pot are then beautifully gift wrapped in our custom paper and ribbon.

 

What sizes of plant do you stock?

The sizes of our plant vary and are all indicated on the product page. Typically our size ranges are (measured diameter) 120mm, 170mm, 190mm & 240mm. The heights of each plant varies on the species. Please note that plants are all individual and we cannot guarantee they look exactly as the picture on the website.

 

What will the plant gift look like?

You will have seen your selected plant & pot through our website as you purchased it. Please note that plants are all individual and we cannot guarantee they look exactly as the picture on the website. You can visit our website to find a number of pictures of our gift wrapping and product presentation on delivery.

 

I don’t think the plant looks like the picture.

We are commited to delivering on quality every time. Please keep in mind that the individual nature of plants means that they are all slightly different and may not directly resemble the picture. Please be assured that we always deliver the pot, plant species & size that you have ordered. If we ever need to make a change because of stock unavailability, damage or other reasons, we will always contact you first.

 

Where do you get your plants from?

We source our plants from a number of wholesalers across Victoria.

 

How do I look after my new plant?

Please visit our care guide page to learn about plant care and helping them thrive.

 

 

If you have any questions that have not already been answered, please contact us at info@garnerstore.com.au and we will endeavour to help!